We strive for 100% customer satisfaction. If you are not 100% satisfied with your purchase then we are happy to provide a full refund once we receive the items back to us. In order to receive a refund please contact firstname.lastname@example.org. We will then send you a return shipping label, so you can ship us the item back. Once we receive the item/items back at our warehouse we will issue a full refund within 48 hours. Processing times are subject to payment processors ability to send funds, and typically takes between 5-11 business days to reach your account.