Return Policy

Customer Satisfaction Guarantee - 2024 Update

At Partymachines, we are committed to ensuring 100% customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, we are happy to provide a full refund upon receiving the returned items.

To initiate a refund, please contact us at sales@partymachines.com. We will send you a return shipping label so you can easily ship the items back to us. Once we receive the returned items at our warehouse, we will issue a full refund within 48 hours. Please note that processing times depend on payment processors and typically take between 5-11 business days to reach your account.

We proudly offer this guarantee because we believe in the quality of our products and our customers' satisfaction. As long as this policy is not abused, we will continue to provide it. Our 100% customer satisfaction guarantee drives us to continually improve and deliver the best products and service possible.

Thank you for choosing Dr. Party and Partymachines. We appreciate your business and are dedicated to making your experience exceptional.

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